So a term you will hear in our shop and many others is do you have a vector image? Now for most people, the response is "a what?" That is ok as we understand that you are not in our industry. A vector image is better defined with an image rather than words.
So as this image shows the vector image the computer sees the lines of the words rather than a raster image the computer sees a square box.
So your next question may be then can I just convert the file? What file format do you need? This is a little more difficult as certain files JPG, PNG, and others are only raster images a vector can not live in that file space. However, vector file formats PDF, EPS, AI, CDR, and SVG all can have either a vector or a taster image inside those file formats.
If you are unsure whether you have a vector or raster image we are happy to check these files at no charge to you if we are working on your project. If you need to get your raster image set up as a vector file we can quote that as well. Please keep in mind all file work done remains under the use of our company unless you have purchased a release fee. If you brought us your logo we do not own your logo only the files that we are using. If we create a logo for you and you have not purchased a release we retain all copyrights to that logo.
For any further questions please do not hesitate to ask for more clarification.